Privacy Policy

The Conch are committed to ensuring that your privacy is protected. This privacy policy explains how The Conch uses the information collected about you, how you can instruct The Conch to limit the use of that information and what procedures The Conch has in place to safeguard your privacy.

The information The Conch collects and how it is used

When you register as a user of The Conch, we ask for your name, email address and date of birth. This information is used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and the provision of the Service. We also ask for your home town and country to deliver relevant content and so other users can see where you are from when deciding whether to rely on any content you submit.

The Conch may also wish to know other information about you from time to time, for example, your favourite travel destinations, activities and suppliers. ("Voluntary Information"). The Conch or our agents and sub-contractors may contact you by email or telephone and ask you to complete a questionnaire in order to ascertain this Voluntary Information. You are under no obligation to provide Voluntary Information to The Conch. If you would rather not be contacted by the The Conch or our agents and sub-contractors in order to provide this Voluntary Information, please tick this box [ ].

The Conch may also use aggregate and statistical information for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate and statistical information to third parties for any other purpose. The Conch has the right to sell and resell this aggregate and statistical information. This aggregate and statistical information will not include information that can be used to personally identify any individual but may include other information about you that you have submitted to the Conch including any Voluntary Information that you have submitted.

From time to time The Conch may provide your information to our customer service agencies for research and analysis purposes so that The Conch can monitor and improve the services provided. The Conch or our agents and sub-contractors may contact you by e-mail or telephone to ask you for your feedback and comments on our services.

The Conch e-newsletter contains information about new features of our website or any other services or products we think might be of interest to you. You can choose not to receive the e-newsletter when you register for an account by leaving the "Receive newsletter" box unchecked. You can opt-out of receiving the e-newsletter after registration by logging into your profile and selecting the "Change account details" option.

Our use of cookies and other information gathering technologies

The Conch uses cookies to customise the content you see on theconch.com. The only information stored within the cookie is a randomly generated ID number. To be clear, cookies do not contain any personally identifiable information about you. Any personally identifiable information about you is stored on our servers and is subject to the security measures outlined below. If this information changes at any time we will update this policy accordingly.

You can choose to disable cookies in your internet broswer, although this will result in the loss of some functionality.

How The Conch protect your information

The internet is not a secure medium. However The Conch has put in place various security procedures to ensure your information remains safe. We endeavour to protect the security of your information as much as we endeavour to protect our own information and network. We employ firewalls and store all of our files and information on secure terminals. In addition, all user passwords are protected by encryption technology.

The Conch also keeps your information confidential. The internal procedures of The Conch cover the storage, access and disclosure of your information.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to The Conch changes, for example if you change your e-mail address, name or other personal details or if you wish to cancel your registration, please let us know by logging in and selecting the "Change account details" option.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. If The Conch changes its privacy policy the changes will be posted on this page. The Conch may place notices on other pages of the website, so that you may be aware of the information The Conch collects and how The Conch use this information at all times. The Conch may (but is not obliged to) contact you should our privacy policy change. It is your responsibility to check for changes to our privacy policy. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, The Conch have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact The Conch

The Conch welcomes your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to privacy@theconch.com.